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My Portfolio

New Employee Onboarding

As an Enablement Manager at Avalara, I created a new monthly new employee onboarding (NEO) program for new hires in technical product support... 

screenshot of NEO zoom participants

Support Launch Training

While working on the Enablement team for Avalara, I was occasionally asked to design and facilitate live training on new products that were being handed off from the product team to technical support...

screenshot of learning path for ATC-Retail

E-learning Courses for Implementation and Support

During my tenure as Enablement Manager for the Avalara support team, the EM for Implementation and I were often individually asked to develop new e-learning courses for each of our lines of business. Instead of creating two separate courses, we collaborated to design a course template that worked for both audiences...

screenshot of e-learning course on Avalara Cross-Border

Bootcamp for New Technical Support Engineers 

Within my first five weeks as technical support manager for insightsoftware, I was tasked with developing, designing, and implementing a 6-week bootcamp for new technical support engineers...

screenshot of bootcamp week 1 agenda

Faculty Training to teach Languages Across the Curriculum

While overseeing the Languages Across the Curriculum (LAC) program at the University of North Carolina at Chapel Hill, I trained graduate student and faculty instructors to teach foreign language discussion sections linked to courses in a variety of different academic fields...

screenshot of flyer for graduate course on teaching languages across the curriculum
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